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Children's Hospital Boston

The inevitable variability and constant change to the daily schedule was a consistent challenge for the MRI and Interventional Radiology staff at Children’s Hospital Boston. 

The inevitable variability and constant change to the daily schedule was a consistent challenge for the MRI and Interventional Radiology staff at Children’s Hospital Boston.

The On-Cue software automatically queues up the day’s starting schedule, and staff members use the tool to update each patient’s status as he or she moves through the exam process. The staff is able to view these updates in real-time on large screen displays throughout all clinical areas.

“On-Cue helped to make our processes for communication more efficient,” says Sharon Silk, M.P.H., Director, Radiology Quality Management and Operations Improvement. “With Allocade, we established a comprehensive electronic method for communication. Our front desk staff, nurses, technologists, anesthesiologists, radiologists, recovery room staff and our management team know the patient status and progression through the area or department. We have a more accurate estimation of patient wait times and exam completion times. In addition to the workflow benefits, we are now able to capture detailed metrics to help make operational improvements.”

Richard L. Robertson, Jr., M.D., Acting Radiologist-in-Chief, says, “The ability to see patient status at a glance and communicate directly with the technologists performing the exam allows the radiologists to focus on image interpretation, which leads to greater efficiency in patient turnover.”

Children's Hospital Boston is a 396-bed comprehensive center for pediatric and adolescent health care grounded in the values of excellence in patient care and sensitivity to the complex needs and diversity of children and families. Children's also is the primary pediatric teaching affiliate of Harvard Medical School.
 
 

Sharon Silk, M.P.H.

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